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HCAHPS Checklist: The most comprehensive and integrative set of house-wide healthcare behaviors and standards to:
- Raise HCAHPS patient satisfaction scores
- Raise Value Based Purchasing scores
- Reduce rework and costs through teamwork and coordination
- Cut re-admissions with patient collaboration
- Empower employees and patients to SpeakUp to prevent errors and neglect
- Create a patient-centered culture that attracts talent and patients
HCAHPS Sample Toolkit: A few of the over 100 tools, checklists, and best practices used in hospitals, practices, home health, and nursing homes including:
- 9 trends in patient expectations
- The 12 fundamental patient rights
- 14 ways to improve healthcare explanations
- 10 ways to use EMRs to improve your patient interactions
- 8 ways to get patients to use and update their EMRs
HCAHPS Research: A 28-page summary report with over 280 references on:
- The correlates and causes of patient satisfaction, errors, and readmissions
- Deficiencies in healthcare communication and relationship skills and their impacts
- The case for improving patient satisfaction and healthcare communication skills
- Communication needs of patients and healthcare employees
- The skills of asking, listening, informing, and collaborating with patients and co-workers
Management Toolkit: A few of the of the over 100 management tools for
- Building a patient-centered culture
- Measuring patient satisfaction
- Setting service standards
- Using EMRs and computer technologies
- Applying hospitality methods
- Hiring, developing, and motivating employees
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